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Registration and profile management

  • How can I access the community?

    To access our community, simply click on these links: 👉 Click here to access our Facebook Group  👉 Click here to access our Telegram channel ...

  • How do I deactivate my active plan?

    To deactivate your plan, log into your personal area and go to Profile > General > interrupt renewal. Please note: The cost of the service is subject to change and if you wish to interrupt the renewal...

  • How can I change my plan?

    To change your active plan, simply go to the pricing section and proceed to purchase the desired plan. The expiry date of your existing plan will automatically be extended according to the new plan yo...

  • How can I change my shipping address?

    You can change your shipping address at any time, directly from your BDroppy profile. To do it, go to your Profile > Shipping > Shipping Address. Enter the new adress and click on save....

  • How can I change my billing information?

    You can change your billing address at any time, directly from your BDroppy profile. To do this, simply go to the Profile> General> Billing Address page and save...

  • I forgot my password, can I recover it?

    You can set a new password on the login page by clicking on the Forgot password? link.  Enter your e-mail address, your new password and confirm. Once reset, you will receive a confirmation email cont...

  • How can I cancel my account?

    To cancel your account, you will need to contact our Customer Service. Submit your request by opening a ticket here....

  • I don't have a VAT number, can I use BDroppy?

    BDroppy does not require a VAT number and we will still provide our service. However, we recommend that you consult with your accountant....