Orders, shipments and deliveries

• Where is my order?

  To get updates on your order, access your personal area and go to the Orders section. You will find all the updates of your orders in this section. As soon as your package is shipped, you will have ac...

• Can I buy even if I do not have an active plan?

  Yes, even if you do not have an active plan on BDroppy, you can purchase products and access your personal area...

• I have received an order from one of my customers, what should I do?

  I have received an order from one of my customers, what should I do? -If you have a turnkey site or if the order comes from a channel integrated with Bdroppy, you will find the order in the ORDERS > M...

• Do the packages received by end customers contain any reference to BDroppy?

  No, packages delivered to end customers have no reference to BDroppy. The transport document only shows the address of our logistics center....

• Who pays for the shipping?

  Shipping costs are always paid by the buyer...

• Do shipping costs include VAT?

  All shipping costs are VAT included....

• How much are the shipping costs?

  You can see all the shipping rates by visiting the Shipping Fees section within the Bdroppy dashboard...

• Where are the products purchased on BDroppy shipped from?

  All products purchased on BDroppy are shipped from our 2 warehouses in Italy....